j200Privacy Policy

This page describes what we collect when you use j200 and how we keep that data protected. We take your privacy seriously and are transparent about our data practices, third-party processors, and your rights under applicable law.

When you create an account on j200, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place a bet on Liga 1, Piala AFF, or any other market, we collect certain information. This policy explains what that information is, why we need it, and how we safeguard it.

Our commitment is to handle your data responsibly, comply with data-protection regulations, and give you control over your information. If you have questions about how we use your data, contact our support team—we respond within 24 hours.

What Data We Collect on j200

We collect information in three categories: account data, transaction data, and behavioural data.

Account Data

When you sign up on j200, we ask for your name, date of birth, email address, and phone number. Before your first withdrawal, we require identity verification—a government ID, passport, or similar document. We store a copy of this document in encrypted form on our servers. We also collect your payment method details (bank account number, e-wallet username, or card number) to process deposits and withdrawals.

We use this data to verify your identity, comply with anti-money-laundering (AML) regulations, and prevent fraud. We do not share your identity documents with third parties except where required by law or to our payment processors for verification purposes.

Transaction Data

Every deposit, withdrawal, and wager on j200 is logged. We record the amount, timestamp, payment method, game or market, and outcome. This data helps us detect suspicious activity, resolve disputes, and calculate your weekly cashback and tier progression.

Transaction logs are retained for a minimum of seven years to comply with financial regulations. We do not delete this data on request; it is part of our legal obligation to maintain records.

Behavioural Data

We track which games you play, how long you spend on each session, and which markets you bet on. We use this data to personalize your experience—for instance, showing you promotions relevant to your interests—and to detect problem patterns that might indicate account compromise or unusual activity.

How We Use Your Data

We use your data for the following purposes:

• Account Management. We verify your identity, process your deposits and withdrawals, and manage your account balance and tier status.
• Regulatory Compliance. We comply with anti-money-laundering (AML), know-your-customer (KYC), and tax-reporting requirements. We may share your data with government agencies if legally required.
• Fraud Prevention. We monitor for suspicious activity—unusual login locations, rapid withdrawals, or patterns consistent with account compromise—and may freeze your account pending verification.
• Personalization. We use your game preferences and betting history to recommend promotions and new markets that match your interests.
• Support and Dispute Resolution. We review your transaction history and account activity to resolve support tickets and disputes fairly.
• Analytics and Improvement. We aggregate and anonymize your data to understand platform usage patterns and improve our services. This aggregated data does not identify you personally.

Third-Party Processors

We work with third-party service providers to operate j200. These include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification vendors, and cloud-hosting providers. We share only the data necessary for each processor to perform their function.

Our payment processors are PCI-compliant and do not store your full card or bank details on our servers. Your banking information is encrypted and transmitted directly to the processor. We do not retain plaintext payment credentials.

We require all third-party processors to sign data-processing agreements that commit them to protecting your data and using it only for the purposes we specify. We do not sell your data to advertisers or marketing firms.

We at j200 encrypt your data in transit and at rest, and we limit access to your information to staff who need it to operate the platform.

Your Rights and Our Obligations

You have the right to request access to your personal data, correct inaccuracies, and request deletion of data we no longer need. However, we retain transaction records for regulatory compliance and cannot delete them on request.

If you believe we have misused your data or violated this policy, you can file a complaint with our support team. We investigate complaints within 14 days and provide a written response. If you are unsatisfied, you may escalate to the relevant data-protection authority in your jurisdiction.

Cookies and Tracking

We use cookies to remember your login session, store your language preference, and track your activity on j200 for analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may limit your ability to use j200 fully.

We do not use third-party tracking pixels or allow external advertisers to track your behaviour on j200. Our analytics are internal only and do not feed into external ad networks.

Data Retention

We retain your account data (name, email, identity documents) for as long as your account is active, plus two years after closure. Transaction records are retained for seven years to comply with financial regulations. Behavioural data (game history, betting patterns) is retained for two years and then anonymized.

If you request account deletion, we anonymize your personal data but retain transaction records as required by law. You will no longer be identifiable in our systems, but the transaction history remains for regulatory purposes.

Contact and Support

If you have questions about this privacy policy, how we use your data, or your rights, contact our support team via live chat, email, or the help centre on j200. We respond to data-related inquiries within 24 hours during business days. For members in Jakarta, Surabaya, Bandung, Medan, and Semarang, we offer support in English and local languages.

We update this privacy policy periodically to reflect changes in our practices or applicable law. We notify you of material changes via email or in-app notification. Your continued use of j200 after an update constitutes acceptance of the revised policy.